


Why won’t my USB-C cable work with my monitor?
This cable transmits video only if your device USB-C port supports DisplayPort Alt Mode. Charge-only USB-C ports cannot send video signal.
Why can’t I get full 240W charging speed?
Full 240W PD power needs a matching 240W PD3.1 charger. Actual charging wattage will drop when using lower-power adapters.
Why can’t I hit 10Gbps data transfer speeds?
10Gbps transfer requires both devices to support USB 3.2 Gen2. Older USB-C hardware limits to slower speeds.
Why is my monitor not outputting 4K or 8K resolution?
Your device must support USB-C DisplayPort Alt Mode. The cable supports 4K@240Hz and 8K with DP 1.4 + DSC. Actual resolution depends on your devices.



Why won’t my USB-C cable work with my monitor?
This cable transmits video only if your device USB-C port supports DisplayPort Alt Mode. Charge-only USB-C ports cannot send video signal.
Why can’t I get full 240W charging speed?
Full 240W PD power needs a matching 240W PD3.1 charger. Actual charging wattage will drop when using lower-power adapters.
Why can’t I hit 10Gbps data transfer speeds?
10Gbps transfer requires both devices to support USB 3.2 Gen2. Older USB-C hardware limits to slower speeds.
Why is my monitor not outputting 4K or 8K resolution?
Your device must support USB-C DisplayPort Alt Mode. The cable supports 4K@240Hz and 8K with DP 1.4 + DSC. Actual resolution depends on your devices.



































