Question 1

The Startech .com website shows this device comes in a box with a dvd containing the device driver.  Your website does not mention the driver dvd.  If I order from you will I receive the driver dvd?

Accepted Answer

The device from newegg did not include drivers.  However, I downloaded drivers for both Windows 7 and Mac os x with no difficulty from startech's website.  Installation on both platforms was a breeze.and the device itself has been great.

Question 2

Does this product support windows 8?

Accepted Answer

I'm not sure if it supports Windows 8.  I passed it on to the person that needed me to order it.

Question 3

Will this work with windows 10?

Accepted Answer

Mine seems to work just fine under 64-bit Windows 10, but I (lazily) upgraded from Windows 7 where I already had working drivers installed.  I've heard about people having issues while trying to install various older Windows 7 drivers (for numerous devices) in Windows 10, but it usually seems more like an installer issue that a driver incompatibility due to Driver Signing enforcement, etc.
Given that the FTDI USB-RS232 chip being used is really common (and well regarded), I see no reason why the FTDI reference drivers wouldn’t work just fine if any included drivers failed to install.  In fact -- though it was a while ago – I likely used the FTDI reference drivers in the first place, since that’s the kind of thing I normally do, anyhow.

Question 4

This doesn't screw in and keeps falling out - is there another style of this same type of adapter cable I could purchase?

Accepted Answer

I have two of the StarTech adapters and I do not have a problem with either one as far as the screws aligning properly. However I have had other brands in the past that did not align properly and was due to cheap cables connecting to the adapter. I would suspect that is your problem and not the adapter itself.  The one thing I have noticed with the StarTech adapter, at least with the two I have, is that any cable I connect to them have very firm contact and in most cases do not even need the screws attached. Pretty much all I use are the Cisco DB9 console cables with the adapter. Hope that helps.

Question 5

I would connect this to a R232-RJ45 roll over cable (cisco.) and I just wondering if you are able to communicate with Cisco or Juniper switches and routers??... I seeing others R232 to USB cables that freezes when copying a configuration over on a Switch or Router.

Accepted Answer

I don't know about your specific application but I use mine for communicating with different types of audio control systems and it works very well. Probably the best one I've ever had.

Question 6

Will this be compatible to register the presence of software lock?

Accepted Answer

It's a straight through adapter. It will work as if you are using the usb port. It only retains com port info. If you plug it into a different usb port it will change your com port # and that is it.

Question 7

Do you sell this type of product but with the screws on the back?  I have this but am unable to tighten it, so it falls out all the time.

Accepted Answer

no mine does not have screws either

Brand	StarTech.com
Model	ICUSB2321F
Type	Data Transfer Cable
Type	Cable Connectors
Color	Black

Length	6 ft.
Connector Number	2
Connector Detail	USB to Serial RS232 Connector Type(s): 1 - DB-9 (9 pin; D-Sub) Male Connector Type(s): 1 - USB A (4 pin) Male
Terminal Gender	Male to Male
Specifications	Max Baud Rate: 115.2Kbps Data Bits: 7, 8 Stop Bits: 1, 2 Parity: None, Odd, Even, Mark, Space Power Adapter Included: USB Powered Humidity: 5~95% RH Operating Temperature: 0ºC to 55ºC (32ºF to 131ºF) Storage Temperature: -20ºC to 85ºC (32ºF to 185ºF) Chipset ID: FTDI - FT232RL OS Compatibility: Windows 7 (32/64bit)/ Vista(32/64)/ XP(32/64)/ 2000/ CE(4.2+) Windows Server 2008 R2/ 2003(32/64) Mac OS 9.x, 10.x Linux

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StarTech.com ICUSB2321F USB to Serial Adapter - 1 port - USB Powered - FTDI USB UART Chip - DB9 (9-pin) - USB to RS232 Adapter

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Item#: 9SIA1K696H6653