The hair straightener won't turn on. What should I do?
If the hair straightener doesn't power on after charging, please check if the travel lock on the side is unlocked. It has a safety lock to prevent accidental activation during travel.
My hair isn’t getting straight, or the temperature feels too low. How can I fix this?
For best results:
- Select the appropriate heat setting for your hair type (fine, medium, or thick).
- Allow the brush to fully preheat for 2~3 minutes before use to reach optimal temperature.
Why does the hair straightener shut off automatically?
This is a safety feature:
- After 5 minutes of inactivity, the temperature reduces to save energy.
- After 10 minutes, it powers off completely to prevent overheating. Simply turn it back on to resume styling.
Why do I hear a slight sound during use?
The gentle humming or buzzing is normal—it’s caused by the negative ion technology working to reduce frizz and add shine to your hair. No need to worry!
Straight hair
Curly hair
Fluffy hair
The hair straightener won't turn on. What should I do?
If the hair straightener doesn't power on after charging, please check if the travel lock on the side is unlocked. It has a safety lock to prevent accidental activation during travel.
My hair isn’t getting straight, or the temperature feels too low. How can I fix this?
For best results:
- Select the appropriate heat setting for your hair type (fine, medium, or thick).
- Allow the brush to fully preheat for 2~3 minutes before use to reach optimal temperature.
Why does the hair straightener shut off automatically?
This is a safety feature:
- After 5 minutes of inactivity, the temperature reduces to save energy.
- After 10 minutes, it powers off completely to prevent overheating. Simply turn it back on to resume styling.
Why do I hear a slight sound during use?
The gentle humming or buzzing is normal—it’s caused by the negative ion technology working to reduce frizz and add shine to your hair. No need to worry!