I bought this product less a month ago and the computer had problems with the memory and always showed error. I took it to the computer service and they did a diagnostic test and the tech told me that one of the memory sticks is defective and hence the malfunctioning. Please let me know how to get a replacement of one of the memory sticks? Thank you.

Mathew

Question

I bought this product less a month ago and the computer had problems with the memory and always showed error.  I took it to the computer service and they did a diagnostic test and the tech told me that one of the memory sticks is defective and hence the malfunctioning.  Please let me know how to get a replacement of one of the memory sticks?  Thank you.

Mathew

Accepted Answer

I've not had to do it with this manufacturer but most will have you contact them and follow an online RMA process.  Some will give you a number to call.  Just explain what you said here and what they will probably want to hear is that "MemTest86" was run against the memory sticks individually and that one had near countless hard failures.  As long as it is in warranty, they should replace it with no further questions asked.

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