Pros: Excellent 'chat' feature with friendly and knowledgeable customer service rep., 3-day delivery of external hard drive. Newegg is simple to deal with and is highly reccommended by all of the reviews.

Cons: None

Overall Review: I love this Fantom Hard drive. Simple instructions and the drive works quiet and perfect. The blue light is no brighter than the light bar on my squad. Whiners. Thank you Fantom and Newegg - I'll be back forever.