Why did it shock me? Is it defective?
No, it's not a defect.That tingling feeling is part of the product's normal function.To turn it off, press the M button three times until the icon disappears. Vibration and heat will still work.
Why did it stop working after 10 minutes?
No worries – it's not out of battery. The device automatically shuts off after 10 minutes to prevent overuse and overheating – it's a safety feature. Just press the power button to turn it back on and continue your massage.
The scraper edges feel too round.
The rounded, skin-friendly edges prevent bruising-a common issue with metal scrapers. For a deeper feel, apply firmer pressure and use the edge curve instead of the flat side.
Why doesn't it get hot? I barely feel any heat.
It takes 1-2 minutes to warm up. For faster heat, switch to level 3 (highest setting).Our upgraded range is 108°F-122°F. Please allw a few minutes,especially in cool rooms.
Any tips for better results?
Yes. Apply body oil or massage oil before use.This helps the scraper glide smoothly, reduces friction, and makes vibration and heat feel more effective.
Why did it shock me? Is it defective?
No, it's not a defect.That tingling feeling is part of the product's normal function.To turn it off, press the M button three times until the icon disappears. Vibration and heat will still work.
Why did it stop working after 10 minutes?
No worries – it's not out of battery. The device automatically shuts off after 10 minutes to prevent overuse and overheating – it's a safety feature. Just press the power button to turn it back on and continue your massage.
The scraper edges feel too round.
The rounded, skin-friendly edges prevent bruising-a common issue with metal scrapers. For a deeper feel, apply firmer pressure and use the edge curve instead of the flat side.
Why doesn't it get hot? I barely feel any heat.
It takes 1-2 minutes to warm up. For faster heat, switch to level 3 (highest setting).Our upgraded range is 108°F-122°F. Please allw a few minutes,especially in cool rooms.
Any tips for better results?
Yes. Apply body oil or massage oil before use.This helps the scraper glide smoothly, reduces friction, and makes vibration and heat feel more effective.