Pros: great customer service

Cons: I wrote the review about the card saying that it didn't work for RAID-1. This is an addendum to say that although I was disappointed with the card, I'm not with Newegg or Rosewill. Both companies have great customer service. Rosewill offered to send me a replacement card. Newegg offered me full refund for it. I now have confidence that if I buy something from Newegg or Rosewill and it doesn't work, I will be made whole.

Pros: laptop works fine

Cons: It comes with windows 7 Pro 64-bit yet the product codes affixed to the back are for Windows Vista and Windows Home Premium. I have been trying to get the product code for Windows 7 Pro emailed to me. Contacted Newegg. Was told to contact US Micro. US Micro didn't respond. When I called their number, I kept getting routed to a message saying to leave a voice message. Left message to call me back but nobody call back. Have been trying for more than a week. This is really frustrating. Will return the darn thing. The reason I bought from Newegg rather than get it cheaper somewhere else is so that I don't have to go through all this hassle. It turned out that even though the laptop was sold by Newegg, it was refurbished and shipped by US Micro.

Pros: Price

Cons: I tried to create a Raid-1 array, with a 1.5Tb WD source drive and a 1.5Tb Seagate target drive. Doing that from the Bios gave me back an error - failed to synchronize drives. This happened after about 15min into the process. I then booted into Windows XP and tried to use the VIA sw that came with the CD to do the mirroring. Like another reviewer - Ryan - experienced, this is taking forever. I have left this running for a day now, and it is showing only 5% done. I'm giving up on it.

Bought a refurbished laptop from this seller. Unfortunately, the display on this laptop has something wrong with it, always showing a shadow like you're looking at it from an angle. Asked for a RMA and got full refund within 2 weeks of shipping the laptop back. Hence giving the seller a high rating.