Dear Alyssa,
Sorry to hear your Acer laptop did not meet your expectations. This is not the experience we want our customers to have, and we would certainly like to help you get this resolved. Please fill out this form so that we can contact and assist you:
http://csapps.acer.com/prompt/?key=086d09bc3d2c91258d0054852a2482540c29b645
Thank you,
Acer America
TOP
Pros: Good price
Cons: Faulty hardware out of the box. The keyboard does not work. Acer customer service is awful and useless. They can give no ETA on how long a repair might take.
Overall Review: Spend the extra $100-200 and go with a different brand. At least returns are easy with Newegg.