Joined on 09/26/08
follow up to buyer beware
Pros: lifetime warranty
Cons: customer service slow to get rma started.
Overall Review: Shortly after writing a bad review the ball started rolling quickly. thats awsome i guess you have to slam them to get warranty. once they issued an rma number they sent me a motherboard out the same day they received it from me. NOW THAT IS HOW CUSTOMER SERVICE SHOULD BE HANDLED! left off one egg for the problems i had getting the claim started. also warranty return was 4 weeks quicker than the zotac motherboard i had to warranty.
Pros: compact design. good features. when working its great.
Cons: terrible customer service.
Overall Review: what big business has good customer service? worked for 2 months without a problem. when i did fail contacted customer support and got a response quickly. they sent the usual corperate response that did not help solve my problem. replied to response and waited 36 hrs. no response. sent email requesting rma on motherboard have not heard anything in 2 days now. how do you warranty on a product if the manufacture is not willing to honor it?
NO CUSTOMER SERVICE!!!!!
Pros: Looks great. Lifetime warranty
Cons: died after 1 1/2 years of service. NO CUSTOMER SERVICE!!!
Overall Review: Its been 4 Days since i started my first rma request. the first one i submitted i never got a response back when i checked it they closed it on me without informing me. THE CUSTOMER SERVICE AT OCZ SUCKS!!! when i found out they closed it on me i opened 4 more requests and still waiting to hear back from them. AGAIN ANOTHER COMPANY WHO HAS NO CUSTOMER SERVICE.
customer service is job none!!
Pros: has everything i was looking for in a motherboard. overall had no problems setting up. worked excellent until it died. lifetime warranty.
Cons: customer service is terrible. waited over 5 months for rebate. have not received rebate at this time. when motherboard died got the run around for a week and a half before getting rma number. its been 6 weeks now still no motherboard. takes a lifetime to warranty. maybe this is what they mean by lifetime warranty.
Overall Review: why does it take so long to warranty? do they think i dont need a computer? if so then why did i buy a computer? is there any company out there now that has customer service? why is it zotac usa if nothing is built in usa?