Joined on 11/30/03
Hardware Works - NovaBackup License upgrade fails
Pros: My first NAS Backup experience. So far working OK. Only problem is I can't get the promised free upgrade to the latest version of NovaBackup that came bundled with the device. The version it came with is 15.0.15. The current version is 17.1. According to the license key I should be entitled to a free upgrade and Buffalo is telling me I should be entitled to a free upgrade but NovaStor seems to feel differently. Haven't been able to talk to anybody at NovaStor yet. Based on e-mails NovaStor wants to charge me $87 to upgrade if I do it in the next three days! Otherwise I pay full price which is double that ore more. Suffice it to say it hasn't been fun. Will let you know the outcome.
Cons: So far, no free upgrade to NovaBackup
Overall Review: Not that happy with the NovaBackup software by the way. It works, but the UI is not that well thought out. There are two ways to set up backups. one is with the Wizard which allows weekly fulls and daily incrementals. The other is through the Backup Tab. In the Backup Tab it does not seem possible so set up a"weekly fulls and daily incrementals" backup. Why not. Also, the Help for my version 15 tried to take me to a location that didn't exist. I had to download 17.1 and install it on a trial to get the help to work right. More fun.