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John S.

John S.

Joined on 08/19/05

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Product Reviews
product reviews
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Most Critical Review

Fast delivery on defective item and no service

ASRock Z77 Extreme3 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
ASRock Z77 Extreme3 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Fast Delivery and relatively good price.

Cons: The motherboard came with the couple of crushed CPU socket pins. Real bummer. Newegg asked for the photo of the crushed pins and then denied RMA request indicating they don't cover defective hardware. They suggested I need to work with the manufacturer instead. When I contacted them for the explanation, they refunded me $15 for $109 item and told to work it out with the manufacturer. I just submitted photo of the bent chip and the motherboard to ASRock, but ASRock rep just told me they may or may not cover the physical damage under warranty either. Hopefully, everything works out.

Overall Review: We will see how it turns out, but I am surprised how Newegg is handling this situation. I will update once I hear from ASRock.