Dear Valued Customer,
We are sorry for the inconvenience this may have caused you. For some reason Newegg still has a few of these defective units in there stock but we have followed up with this issue and have fixed it. The new units will not be so prone to breaking now. We would be more than happy to send a new faceplate for this unit for you at our cost. Please email us at rma@rosewill.com for your replacement. We look forward to hear from you soon.
Thanks,
Rosewill Customer Care
TOP
Pros: I was going to buy two of these but hesitated (based on other reviews) and decided to buy just one to test out. Saved time/money by avoiding the second purchase.
Cons: My first experience with Rosewill products. I thought I would give it a try with NewEgg's free shipping promotion. Before I even got to the point of inserting a drive, I was examining the unit. The front panel tabs either came broken or were broken during the examination. These tabs are where the screws go in and keep the case from falling apart. I read about this in other reviews but after reading the "manufacturers response" about their confusion as to why these defective units were still in NewEgg's stock... I was hoping now that it's January 2009, the problem would have cleared. I was wrong.
Overall Review: Returning this one and going with another mfr.