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Jared K.

Jared K.

Joined on 01/21/05

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Product Reviews
product reviews
  • 1
Most Critical Review

Regrettable Purchase

SAMSUNG U32D970Q Black 31.5" UHD 8ms (GTG) 4K PLS LCD/LED Monitor, 350 cd/m2 DCR Mega Infinity (1000:1), VESA Mountable, HDMI DiplayPort
SAMSUNG U32D970Q Black 31.5" UHD 8ms (GTG) 4K PLS LCD/LED Monitor, 350 cd/m2 DCR Mega Infinity (1000:1), VESA Mountable, HDMI DiplayPort

Pros: Image quality

Cons: Product quality, support

Overall Review: I purchased two monitors a little over a month ago: One for myself and one for my wife. Unfortunately, from upon receiving them, my wife's monitor has a high pitched whining noise that lasts for about ten minutes while the monitor warms up from being asleep. It is almost unbearably loud and we have been unable to resolve it. Having paid $1200 for a premium monitor, this was pretty disappointing and so we attempted to get a replacement for the defective unit. Newegg does not swap defective units, instead needing to pay for return shipping and then purchase a new one, so we contacted Samsung to deal directly with their manufacturer support. The response received was that they do not have a program to replace defective units and that I should try unplugging and replugging in the monitor to see if that fixed the high pitched whine. (Which it doesn't, by the way.) So now we have a new monitor that is incredibly loud and no swap scenario available to us. Overall, disappointing experience with what should be a premium monitor and the missing support makes me regret the purchase.