Pros: Nice weight nice screen while it worked. Dell does not charge for returning the defective computer. (Lenovo does)

Cons: The computer lasted 9 weeks and the motherboard died called tech support 800-624-9896 and they are sending me a fedex box postage paid and they will fix the issue and they promised not to touch the hard drive

Overall Review: Customer service was pleasant.

I ordered a replacement battery from them. They made an honest mistake and shipped me the wrong battery. I contacted them about the mistake and they apologized and sent out the correct battery. So in only 2 weeks I got what I ordered and it works.