Worked for 6 weeks, then died, support refused to replace stating I had bad RAM9/28/2020 9:42:55 AM

Overall Review: Worked very well for about 6 weeks then wouldn't post with a yellow light on DRAM. I had two sticks of 16GB RAM, tried all slots and with each stick and no luck. When I called Asus support they said that the RAM was not on their list (even though it worked fine for 6 weeks and met the specs). Looking online it looks like there are lots of other people with this issue and the only fix was to replace the board. I would recommend another board and manufacturer.

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Manufacturer Response:
Dear Chris F, I'm sorry to hear that you are having boot issues with this board, and with ASUS Support. This is not a normal reflection of how our company handles customer service. Can you send me the case number when Support denied your RMA claim? Based on your description, your unit is still in warranty and the claim should not have been denied. I can also get the RMA started for you. Please reach out to me at cl-lane@asus.com and include case #N200996926 in your email for reference. ​Thank you for choosing ASUS! Best regards, Lane ASUS Customer Loyalty – US Support
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