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Ernest B.

Ernest B.

Joined on 10/14/04

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Product Reviews
product reviews
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Most Critical Review

Service Problems

SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive Bare Drive
SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive Bare Drive

Pros: Looks nicely manufactured. Comes in a nice plastic packaging case. Runs quietly and stays fairly cool. Performs well for an ecologically oriented drive.

Cons: This drive is intermittently failing with loud squeaks and squeals. Several contacts with Samsung have resulted in a run around, to include their consumer side, business side, and an excalation to corporate. Noone seems empowered. They now advise going to tech support, all through the 800 number or e-mail. E-mail is unsuccessful because the product is not listed.

Overall Review: Newegg's Heather Smith was supportive, advised further tries with Samsung and offered to try for me. Most of my purchases at Newegg have gone well. I would have serious doubts about ANYTHING Samsung following this experience. I've RMAed drives through WD, Seagate and Hitachi/IBM with little drama in past years. I will persist as time allows.

11/20/2009