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Danny L.

Danny L.

Joined on 11/28/06

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Product Reviews
product reviews
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Most Critical Review

Good printer, bad software

Samsung SCX Series SCX-4826FN MFC / All-In-One Up to 30 ppm Monochrome Laser Printer
Samsung SCX Series SCX-4826FN MFC / All-In-One Up to 30 ppm Monochrome Laser Printer

Pros: This is an excellent combo unit - I really can't fault the features of the hardware. Quiet and fast in operation, both scanning with the ADF and duplex printing are fast and accurate

Cons: The software shipped with the scanner is poorly designed. The biggest problem is for those who want to scan bulk documents. I bought this for archiving, and it fails miserably, because when scanning to PDF format, you cannot disable OCR. Scanning a 50 page document is fast - but the OCR pass takes up to 15 minutes to complete. Samsung tech support is universally unhelpful. They do not understand the scanning software or the installation setup. I had a lot of problems installing their software until I figured out (they didn't know) that it is incompatible with Photoshop. If you are a graphics person, avoid this unit! They also have no idea how to disable the OCR pass on scanning - a dreadful design defect. There are many other problems with the mis-named "Smarthru" software; it should be called "DumbThru".

Overall Review: I'm planning to buy a different scanning software package - I really like the unit, and it is particularly stupid of Samsung to couple this great hardware with awful software. They also need to fire the support techs I spoke to - one of whom wasn't just un-knowledgeable about the product he is supposed to be supporting, but downright rude as well.

10/24/2009