Pros: A reliable product brand, usually my 1st choice

Cons: none

Pros: Ralph B, the Market place representative was very persistent to bring this problem to resolution.

Cons: None

Overall Review: Newegg's policy for the marketplace vendors is "rock solid". In all of the years that I've been a customer of Newegg, I never needed this service. I will continue to be a customer of Newegg.com.

Pros: Nice little drive, not sure what the software is for since its a "plug & play". I purchased the drive to replace my Toshiba 1TB mirror backup drive which started to show signs of failure. I gave it a 4 egg for expectations

Cons: I received the box late in the evening on the 3rd day from the shipping date. Bad weather in the Midwest made the 3 day delivery almost impossible. The problem was the packaging! The "air pillow" packaging allowed the drive in it's packaging to bounce and move around in the shipping box.

Exactly what I needed