2nd RMA required. MSI support = 012/6/2012 10:30:52 AM

Pros: Quiet.... but then I can't run a demanding game on it either. So any video card would be quiet,

Cons: Replying to: Pros: When it runs, it is quiet. Cons: This is card #2 after I RMA'd the first, I wish to hell I could return this for a refund. Second card locks up more frequently than the first one. Last lock up was while I was reading a message about a new inventory item - in Team Fortress 2. Not a terribly demanding video task! I want my old 4850X2 back :( Manufacturer Response: Dear Valued Customer, We apologize for the issues that you are having with this product. Please feel free to contact Grace from Customer Service Group directly at 626.271.1004 ext 221 to arrange for a 2nd RMA with prepaid shipping label or advanced replacement. Advanced replacement is subject to product availability and requires a credit card (non-prepaid type) to proceed. Best Regards, MSI Review Team | usreview@msi.com ................................. I have tried nearly everyday to contact the person mentioned in MSI's response to my review. And have had to leave a message every time, and have yet to have it returned. I was pleasantly surprised to have the option to get a card prior to replacement and get a prepaid shipping for the one to be RMA'd, but it is becoming obvious that there is NO WAY TO MAKE THIS HAPPEN since they refuse to return my many phone calls.

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Manufacturer Response:
Dear Valued Customer, We apologize for the issues that you are having with this product. Please feel free to contact our tech support team directly at 626.271.1004 option 1 to request for a 2nd RMA with a prepaid shipping label during regular business hours from M to F, 9am to 6pm Pacific Time, or you can email us at ususersupport@msi.com, thank you. Moreover, you can request for advanced replacement, which is subject to product availability and requires a credit card (non-prepaid type) to proceed. Best Regards, MSI Review Team | usreview@msi.com
Card #2 - crashes worse than the first11/26/2012 11:42:40 AM

Pros: When it runs, it is quiet.

Cons: This is card #2 after I RMA'd the first, I wish to hell I could return this for a refund. Second card locks up more frequently than the first one. Last lock up was while I was reading a message about a new inventory item - in Team Fortress 2. Not a terribly demanding video task! I want my old 4850X2 back :(

0 out of 2 people found this review helpful. Did you? 
Manufacturer Response:
Dear Valued Customer, We apologize for the issues that you are having with this product. Please feel free to contact Grace from Customer Service Group directly at 626.271.1004 ext 221 to arrange for a 2nd RMA with prepaid shipping label or advanced replacement. Advanced replacement is subject to product availability and requires a credit card (non-prepaid type) to proceed. Best Regards, MSI Review Team | usreview@msi.com
So-so9/10/2012 6:12:07 AM

Pros: Small, quiet...... mostly run everything well.

Cons: Crashes much MUCH more than my old 4850X2. I have given up on Just Cause 2, Wargame: European Escalation and a couple others.... just gives my blue screen of death, reboots are just locks up.

Overall Review: For the money I expected a card that at least would run well.... still debating how bad I need to play some of these games before I bother with RMA.

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Manufacturer Response:
Dear Valued Customer, We apologize for the issues that you are having with this product. Have you tried playing with your old card and see if it experiences the same issue? If it does, then please try reinstalling your operating system. If it doesn't, then please visit the URL below to set up a RMA with the following information. http://service.msicomputer.com/msi_user/rma_form_new.aspx 1. Full name (first, and last) 2. Telephone # 3. Physical address 4. Email address 5. Serial number (located on the box, or the back of VGA card, eg 602-xxxx-xxxBxxxxxxxxxx) 6. Symptoms you are having onto the Special Remark section (as detailed as possible) Once your information and warranty coverage are verified then we can proceed with this RMA for you. Our turn-around time is typically about one week and our system will notify you automatically at every stage of your RMA process. If you have any questions or concerns regarding the product, received the unit back from RMA but are still having issues, please do not hesitate to contact us directly at usreview@msi.com and we will be more than happy to assist you, thank you. Best Regards, MSI Review Team | usreview@msi.com
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