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NICHOLAUS H.

NICHOLAUS H.

Joined on 11/22/18

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Product Reviews
product reviews
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Most Critical Review

A disappointing product followed by disappointing customer service.

MSI MEG Z390 GODLIKE LGA 1151 (300 Series) Intel Z390 SATA 6Gb/s USB 3.1 Extended ATX Intel Motherboard
MSI MEG Z390 GODLIKE LGA 1151 (300 Series) Intel Z390 SATA 6Gb/s USB 3.1 Extended ATX Intel Motherboard

Pros: -hmmm...

Cons: - The board died within weeks of installation. - Board returned following RMA was appalling. - Overpriced.

Overall Review: The original board died within days of installation, no post, no lights, nothing. Certainly a bummer, but MSI's online RMA application was relatively straight forward. After spending $35 (insured postage) to send the board back to MSI, I patiently waited for the fixed or replaced board. Now, MSI is very clear that they don't send a new replacement board, but rather a "certified refurbished board." So I was prepared for minor cosmetic issues and the like. I was pleasantly (albeit briefly) surprised by the relatively quick turn around. The board they sent me had a different serial number, so it appeared that they 'refurbished' someone else's RMA'd board... so far no problem. However, upon inspection of the board, 6 of the pins on one of the USB 3.1 headers were bent/mangled... Looking at the rest of the board it appeared that about a dozen or so pins shared a similar status. Such physical defects seam to fly at the face of "refurbished." Thankfully, I was able to unbend the pins (including the really mangled one). While irritated, I was curious if the board even worked... So I assembled everything and was again pleasantly (again, only briefly) surprised that everything booted. When I examined the bios settings I was again disappointed to find that the previous owner's (borderline hazardous) bios settings were still enabled. ...I called MSI, mostly just to let them know that my replacement board didn't exactly meet what a reasonable person would consider a "refurbished" status. The voice on the other end simply said: "well it works right?" "i guess we could RMA it again, if you want"... not even a feigned attempt at an apology for their failing, let alone any attempt to make the situation right. Bottom line: I have long been a user of MSI products on my PCs and laptops. While this was my first time having a serious issue with one of their products, I am relieved that this is also the last time I will have an issue with them as I will not be using their products again in the future.