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Mark C.

Mark C.

Joined on 07/15/11

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Product Reviews
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MOTOROLA MD1600-10 VDSL2 / ADSL2+ Modem Plus AC1600 Wi-Fi Gigabit Router Ethernet Port
MOTOROLA MD1600-10 VDSL2 / ADSL2+ Modem Plus AC1600 Wi-Fi Gigabit Router Ethernet Port

Pros: It looks nice.

Cons: I have DSL through CenturyStink. My CenturyStink DSL router was old and was constantly dropping connections to clients, frequently disconnecting from the Internet, had to be manually power-cycled about every 36 hrs, and was just not doing an acceptable job. I read many reviews on the few DSL routers that are available. The Motorola MD1600 scored very highly and was promised to be compatible with CenturyStink DSL. (note that CenturyStink is not the same in all service areas - they are essentially a conglomeration of a bunch of smaller landline companies that collectively had many different types of technology - nothing is "standard") CenturyStink would not replace my modem unless I purchased one of theirs, which was about the price of the MD1600 (or pay $15/month to rent one). . 1. The SetupWizard (auto configure the modem) could not successfully Configure and Connect. I called CenturyStink, and they immediately told me that they only support DSL modems acquired from them. Hence the claims about MD1600 being "compatible" is utter nonsense. CenturyStink will not acknowledge a customer using one. The technician broke rules and told me the settings the Wizard had selected were correct. She had no idea why I was not able to connect. After numerous power-cycles and resets to the MD1600 I elected to wait 2 days. When I went back for more abuse (2 days after the first attempt) for some reason the MD1600 connected. All Wizard settings were the same as they were when I was not able to connect. 2. The procedure in the QuickStart guide did not function as described. Hence I am not sure if setup is actually complete. What actually happened was similar, but it stopped progressing before getting to where the printed guide said it would go. 3. The admin password should be changed on any new modem to prevent mischief. But guess what? When I attempted to perform that trivial step the manager app on the MD1600 told me I was connected to the modem in an illegal way. I was connected from a laptop using Ethernet cable to the MD1600 - WiFi on my laptop was OFF. That is precisely what the instruction say to do. But I was told I was "doing it wrong". Refreshing the browser and rebooting the laptop did not fix anything. 4. Despite the failure in #3 I was able to click on the Advanced tab and supposedly that page was displayed. However, the user is not allowed to change anything. If you attempt to change the admin password or an SSID or an SSID password the management page will not allow you to do so. It gives no error messages - it just does nothing. (there is no way to "Save" a change). The same is true for anything else you might want to do, such as turn on or off 2.5 GHz or 5 GHz. (I need to turn off 5 GHz). So you cannot "Manage" the MD1600. 5. And now the worst. After 12 hrs the download speed I am getting is 1/7 the average speed of the old CenturyStink DSL modem. That's right - 14% of the previous avg download speed. That is utterly unusable. I have attempted to contact Motorola Tech Support. All I was able to get was phone menus or a request to go online. The online tech support page has about 6 question asked/answered that are not problems they are just comments. The other option is to send an eMail to tech support. It has been 36 hrs and no response. DSL remains a very widely used technology despite the hype that it is dead. Lots of people (like me) live in areas where there is no alternative. However, the equipment available to service that market has dried up. There will never be 5G in my area either. So it is DSL or nothing. It would be nice if the companies offering "solutions" for DSL would ensure they work before picking my pocket. It has a plethora of advantages over cable internet, and people might elect to choose it instead of the disaster that cable internet is. I don't have money to go and "try out" every DSL modem that is available. Hopefully others will take time to report their experiences so potential customers can know what they are getting into before making a purchase.