Hi
I am Sam from SanDisk® Global Support Team. We regret to hear about your experience. We would like to know more about your issue in order to isolate the possibilities. Please feel free to contact SanDisk® support at 1-866-SANDISK with the Case ID: 5033179 or submit a support request at www.sandisk.com/support. We will certainly assist you towards an appropriate resolution.
Thank you,
Sam,
SanDisk® Support.
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Pros: Seems to be a good product and meets some of my needs for a reasonable price.
Cons: I primarily bought this to backup photos and files from my Galaxy S8, however the connector will not mate withe phone with the phone in the case. The USB case is a little too wide and the USB-C connector too short to make an electrical connection.
Overall Review: I will likely use this for other purposes as a normal thumb drive with a type A connector. However it fell a little short of my intended use because I failed to recognize the interference between this and the phone case. I could carry a cable or extension device but that defeats the purpose of having my backup solution all in one device.