Epic fail by ASUS, minor fail by Newegg3/21/2017 11:15:25 AM

Pros: When working was extremely fast with the addition of a Samsung 500gb SSD.

Cons: CD-R never worked. Tried to return but Newegg would not accept because HDD was reformatted as storage. Graphics card failed after 6 months and intermittently screen turns red. Power button works only intermittently so even if the screen worked its hard to turn on. The fan is located so if its on your lap its easy to block.

Overall Review: This was my first ASUS laptop but I have been a loyal motherboard fan for decades. Very disappointed. Would give zero stars if I could.

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Manufacturer Response:
Dear Valued Customer, Thank you for taking the time to share your experience with us. I am sorry to hear that you had an issue with your laptop. Try updating your bios and reinstalling your DVD player driver in the device manager. Feel free to contact me directly should you need any further assistance. My email is cl-tom@asus.com and our 24/7 support line is posted below. Have a great day! Thank you for choosing ASUS Best Regards, Tom Asus Customer Loyalty US Support http://www.asus.com/us/support/CallUs