Joined on 06/11/13
Good for the price

Pros: For a ready to go out of the box system under $100, this is a very good machine. Came with keyboard, mouse, and installed software. All I had to do is attach a screen and fire it up, answer the setup questions and go. Small and tight but there is room for a graphics card and another drive. Access to drives bays, power supply, etc is easy access.
Cons: As an older model I thought I would be able to put one of my older harddrives in, but alas only SATA connection so I cannot use my older IDE BAT drives. The fan under the air shroud was dirty and I had to clean it. The front panel over the empty drive bay was pushed in. I had to open the box and put the panel back in place. No bundled software. But, that is ok for me because I don't want what normally comes with stock computers.
Great for one (1) month.

Pros: It is what the write up says it is. Support responded to "REPORT SELLER AN ISSUE" regards the failed SSD in the very next day.
Cons: The SSD failed one (1) month after receiving the computer. The last thing we heard from support was: "Hi There, We will check and let you know shortly. Regards, SMith" It has been over a week since..... just crickets.
Overall Review: The computer came quickly and was well packaged. It worked right out of the box. But, having it for only a month, refurbished or not, one would not expect the main drive, the SSD would fail, and that without warning. And, then one would expect a quicker resolution in solving the problem. IF we did not happen to have an operating system installation disk we would still be without a computer.
not what was advertised

Pros: got the box
Cons: no keyboard, no mouse.... not sure about how it runs yet.... but very disappointed. part of the edge strip on the front was half pulled off.... I can reattach it... may need some glue.... but looked poorly packaged by shipper.
Overall Review: I ordered this expecting a box, keyboard, and mouse. Don't count on it!!!!!
Did not receive the whole order.

Pros: It is used HP Isolation Screws. What came is in good enough condition for use. What came, came quickly enough.
Cons: I ordered 2 sets of 4. That would be a total of 8 screws. They came in one bag indicating that they did not have them grouped in sets. More so, and the complaint: they only sent 7 screws.
Overall Review: Yes, if they make good on the order. Other wise I am short a mounting screw and a drive will not be installed securely.
Not as advertised

Pros: I think the hardware is as advertised, but you cannot prove that by me cause I did not get to try it...
Cons: It is advertised to come with Windows 7 Pro 64-bit... it came with Windows 8. Because they will not send 7, and I did not want to buy 7 out of pocket, it was RMA.... and that is not fun... weeks trying to get that done. Still waiting on the RMA
Overall Review: It would be nice if they would check to see that the OS is what they say it is.
Included promo blocks sale

Pros: This is the card I want and is recommended for the simulation station we were putting together for a driver education school.
Cons: This includes a free software bundle. The problem is in order from me to pick this up with the whole order I needed to select payment option: bill me later. But it will not allow that because of the software promo. We do not want the software only the card...
Overall Review: After chatting with support the results were: NewEgg cannot override a free software promo that is stopping the order.
It was automaticlly returned or refuneded
No, I would never recommend this reseller to anyone including myself. I will refrain from making any purchases from this reseller. Why? After not receiving the item and contacting them directly (as per Newegg recommendation) they promised that it was delayed and they would send it soon....contact again and they made excuses and said they would send it soon, lastly they made the same promises, and that they would get back to me...... [CRICKETS] is all this company gave me. No product, no service.
DOA
I pulled the old unit out of the computer and installed the "new" replacement. It produced less power, the computer could not even fire up to check bootstrap.
Incomplete order - fixed
I had a simple order of 2 sets of 4 HP 8000 Isolation Screws making 8 screws. This was for mounting 2 drives (4 to a drive). I received 7 screws which made me one short for mounting the second drive. After contacting the company (and 3 times saying I did not want a refund, please just send me the one missing screw) they said they would mail me the screw. It took a few days by snail mail, but it came. Now the second drive is mounted securely also. Yes, mistakes happen. A company shines when they step up to and fix the errors that do occur. I will consider TR Resue Group for any future needs.