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Don A.

Don A.

Joined on 02/19/26

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Product Reviews
product reviews
  • 2
Most Critical Review

Poor customer support

MSI PRO B850-S WIFI6E AM5 AMD B850 SATA 6Gb/s 5G Network Wi-Fi6E DDR5 Motherboard
MSI PRO B850-S WIFI6E AM5 AMD B850 SATA 6Gb/s 5G Network Wi-Fi6E DDR5 Motherboard

Cons: The support for my computer purchases was very poor and one sided. The 30 day window for returns is set in stone, despite the fact that it took two weeks to get my motherboard replaced from a manufacturing discrepancy. I then found that I had the same issue with the CPU and memory. I tried to return the two items and was told that it was past the 30 day window. Without a functioning motherboard how was I to know if I had more bad parts. Very poor support of their customers with no leeway at all. I will not be using NewEgg for any computer purchases in the future

Overall Review: would not recommend using this company and if you have a problem with the products you purchase then return all pieces in question at once.

Dead out of the box

AMD Ryzen 9 9900X3D - Ryzen 9 9000 Series Granite Ridge (Zen 5) 12-Core 4.4 GHz Socket AM5 120W AMD Radeon Graphics Processor - 100-100001368WOF
AMD Ryzen 9 9900X3D - Ryzen 9 9000 Series Granite Ridge (Zen 5) 12-Core 4.4 GHz Socket AM5 120W AMD Radeon Graphics Processor - 100-100001368WOF

Pros: No idea whether this would be a good CPU or not.

Cons: The CPU was dead right out of the box. I had the CPU fail led lit on the MB which also caused the memory fail light as well. No idea whether this would be a good CPU or not.

Overall Review: I'm having trouble with Newegg's customer support as they are balking at me returning the product.