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Nichole E.

Nichole E.

Joined on 03/09/10

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Product Reviews
product reviews
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Most Critical Review

Very disappointed

ASUS MeMO Pad ME170CX-A1-BK Intel Atom Z2520 (1.20GHz) 1GB Memory 7.0" 1024 x 600 Tablet Android 4.3 (Jelly Bean) Black
ASUS MeMO Pad ME170CX-A1-BK Intel Atom Z2520 (1.20GHz) 1GB Memory 7.0" 1024 x 600 Tablet Android 4.3 (Jelly Bean) Black

Pros: It looks very nice and feels very solid and good quality. Getting the screen repaired went smoothly and quickly.

Cons: I bought this for my mother as a gift. I researched budget tablets and this one had great reviews, plus it was Asus which I've always loved and found to be of high quality. Unfortunately, she's had nothing but problems with it. Initially there was a small white spot on the screen. She was able to send it in and get that fixed. From the start, she had problems with it - running slow, wireless not working consistently, gradually reduced battery life. By the time she got it back from being repaired, I was no longer living near her, so couldn't help her troubleshoot any problems. My mother is not tech savvy, so I chalked up her difficulties to that. After a couple months she began having serious problems with the battery life. It reached the point where it would only power on while plugged in. After trying several different cords, she was finally able to get it to hold a charge, but only for 3 or 4 hours. Even after using it for 5 months, it continued to be very frustrating for her and I began to think it may be more than just the struggles of a learning curve. I came home for a visit to find she had gotten so frustrated that she hadn't touched it for two months. So I decided to check it out. She was correct, it was very sluggish. Opening apps took an unreasonably long time and once open they were sloooooow. Due to the difficulty she'd in using it, she had installed nothing nor downloaded anything so there was no reason for the decrease in speed. Next I tested the wireless in an area where there were 6 public networks with full signal strength. After about 30 attempts to connect to any of these networks, I had 4 successes. All other attempts timed out and would not connect. On the successes, I attempted a Google search. Three of those attempts failed to load after 1-2 minutes each and then the network showed connectivity issues. Thinking maybe the networks were experiencing high traffic, I tried again using my parents home wireless. Connections were successful half the time. The speed was just as slow. Laptops and phones had no issues when I tested them for wireless connectivity/function. I told my mom it wasn't her, it was the tablet, and I encouraged her to get rid of it and I would buy her a different one. She said she would contact customer service first. The next time she went to turn it on, she got a black screen telling her it needed to be debricked, and was unable to do anything with it. And that's all it continues to do. She's been too busy with her job to contact customer service since then. I'm very disappointed in this product. My mother's only positive experience with it was that the white spot on the screen was fixed. I feel terrible that my gift, intended to help make her life easier, has been nothing but frustrating. And sadly, way too much time has passed to return it. We will continue to work with customer service to repair it, but my hopes aren't high and the warranty ends in December. I DO NOT recomm