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Glynnis L.

Glynnis L.

Joined on 12/09/07

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Product Reviews
product reviews
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Most Critical Review

Was great when it worked, PNY's customer service is terrible, though

PNY XLR8 VCGGTX4601XPB-OC GeForce GTX 460 (Fermi) OC 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
PNY XLR8 VCGGTX4601XPB-OC GeForce GTX 460 (Fermi) OC 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

Pros: Worked beautifully for two months.

Cons: Now I randomly lose video when the card is under load. The fans still spin, and my PSU checks out fine. The old card I put in to test with hasn't replicated this, even under extreme load. RMA to PNY did nothing but get me my old card back with the same problem.

Overall Review: I'm not going to be happy if I end up eating $180 because of this. I went through the RMA process with PNY, only to randomly find my old card on my porch tonight, with no call or e-mail from them telling me what they did. All I got with it was a note that said "Passed Test". Sure enough, I popped it in, fired up a game to test it, and lost video a minute in. I got on the phone with tech support after that, only to be told that since it passed, they have no obligation to me. When I asked to talk to someone else to see where I could go from there, I got transferred straight to a voicemail without warning. Seriously? That's professional. I had to call back to find out the supervisor was gone for the day, but it would have been nice to know. I'll be giving him a call tomorrow, but so far I am really not happy with this situation. Hopefully I can at least get my money back.