Joined on 05/23/03
Decent product, non-existant customer service
Pros: Looks nice and fills entire 5.25" drive bay. Matches mesh design on Corsair D series cases. Easy to use when it works.
Cons: Card reader died in just over 13 months. NZXT never responded to my support ticket. I had previously contacted NZXT regarding another product and they didn't reply to that ticket either. Calling it terrible customer service would be disingenuous because there is no customer service at all.
Excellent fan, poor instructions
Pros: Decreased load temps by almost 20 C and also decreased idle temps. Extremely quiet.
Cons: The instructions are very poor, so if you have never replaced a video card fan before you may run into some problems. I ended up having to order replacement thermal pads because I didn't install the fan properly the first time.
Overall Review: I removed the pre-applied thermal paste and used Arctic Silver 5 on the GPU. The memory heatspreader on the back of the card is somewhat cheap, so I replaced it with Thermaltake BGA heatsinks.