Joined on 05/27/02
Works Great!
Comments: I run a computer repair shop and use this thing on a daily basis to run backups, virus scans or diagnose hard drives. Only times i have had problems with it detecting drives was when i had a failing drive or if the drive was not jumpered for master. Im ordering spares because mine has been abused and the outer casing is starting to pull apart - but its held up well considering i have probably plugged it into about 250 drives!
Terrible Support
Pros: When it works, it works great.
Cons: When it does not work ... good luck.
Overall Review: Purchased 4 of these boards. 1 was fine. other 3 all had various failures. Email support only. Long response times. They don't even read the initial email - i wrote a long email at with great detail given all the troubleshooting steps i performed and then got a canned response asking me to do what i already did. First RMA took 2 weeks - i had to pay for shipping. Second RMA we are working on 7 WEEKS now .... had to pay for shipping. No word on when i will get a replacement. 3rd RMA took 2 weeks for them to DECLINE my RMA request. No Explanation ... nothing. Just Declined. Resubmitted and got an approval .... not sure if i want to pay to send it in .... wait weeks to get it back knowing the track record of this board ....