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Brett L.

Brett L.

Joined on 11/21/12

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Product Reviews
product reviews
  • 1
Most Critical Review

Do Not Buy!

CORSAIR AXi Series AX1200i Digital 1200W 80 PLUS PLATINUM Haswell Ready Full Modular ATX12V & EPS12V SLI and Crossfire Ready Power Supply with C-Link Monitoring and Control
CORSAIR AXi Series AX1200i Digital 1200W 80 PLUS PLATINUM Haswell Ready Full Modular ATX12V & EPS12V SLI and Crossfire Ready Power Supply with C-Link Monitoring and Control

Pros: None

Cons: Very Expensive Brick Does not work Horrible RMA process

Overall Review: I have been a Corsair customer for years, buying multiple PSUs and peripherals from the company. So when I decided to build a new computer in March, I picked a Corsair AX1200i for the PSU. Other components included Asus Maximus IX Code motherboard, Intel I7 7700K, Asus Strix 1080ti, Kraken X62, Gskill Trident Ram and Samsung Evo 960 M.2 1TB NVMe drive. The 1200 was a lot more power than I needed, but I wanted to leave room for expansion in the future and I was a fan of Corsair products. I didn't actually complete the build until April, and the system worked fine for a month. Then the system started crashing randomly and frequently. The system would completely lose power, shut off, and then start the reboot process. After trouble shooting everything else in the computer, I disconnected the PSU and then reconnected all of the various cables to the components in the system. This seemed to fix the problem for another month until now. I went to power up the system, and the power button did not do anything. I then checked in the case and the LED on the PSU was red. I called the telephone number listed in the manual in an attempt to contact customer support, and was greeted by a busy signal. I then found a second customer support number online and was finally able to contact Corsair support. They told me what I expected: the PSU was faulty and needed to be replaced. I wasn't very happy about having to RMA such an expensive and supposedly top of the line PSU after 2 months of use. This got worse when I tried to "Express RMA" the PSU. For Express RMA, Corsair puts a hold on your credit card for the cost of the PSU, ships you a new PSU immediately, and releases the hold once they receive the original PSU in the mail. However, the customer support representative informed me that they did not have any AX1200i PSUs in stock. Not only that, they did not have any comparable PSUs in stock and she could not tell me when they would have any PSUs manufactured and available. Not only could I not Express RMA the PSU, but there was no telling when I would receive a new PSU if I used the normal RMA process. I do not have any spare PSUs laying around, so my brand new, gaming system would be an expensive paper weight indefinitely. My only other option was to obtain a refund, which if approved is still going to take 6 to 8 weeks. Thanks a lot Corsair. Even as a long time Corsair fan, I can't recommend that anyone buy a Corsair PSU at this time. Completely unreliable out of the box. Avoid unless you want to go through a lengthy and painful RMA process.