Never Buying From Asus Again...5/16/2014 1:00:44 PM

Pros: Nice looking laptop Quick...when it worked.

Cons: Started having problems right out of the box, laptop would slow down, graphics card was crashing every few seconds, made the entire machine unusable. Sent it back to Asus on 4/22 and they still have my machine as "waiting for parts", with customer support REFUSING to tell me what it wrong with my machine or what they're actually fixing. Never trusting Asus at Refurbishing or Quality Control along with Customer Support. Just a terrible experience.

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Manufacturer Response:
Dear Valued Customer, Thank you for the positive comment you have provided to the laptop. I certainly understand your concern regarding the inconvenience the delay may have caused you. All ASUS products undergo intensive quality control testing and inspection. We do value our customers and take negative customer service experience very seriously. Also, we continually strive to achieve customer service excellence. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3702248 on the subject line. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
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