Exceptional customer service7/3/2021 11:33:46 AM

Pros: - love the look - easy startup - quiet

Cons: - not a "problem" with the system, but I think I underestimated how much space Windows uses. Probably will have to add a larger hard drive.

Overall Review: The system itself is great, but I'm writing this review primarily because of how impressed I was with this company's customer service. Unfortunately, the first computer I received had a problem with the motherboard. I dreaded calling customer service assuming I'd be on hold forever and would have to jump through hoops to get a replacement. Instead, I called and spoke with someone immediately who was able to walk me through a simple test to confirm the problem. I was issued a return authorization, and they sent a new unit immediately, without waiting for my unit to be returned. I wasn't thrilled to have had a problem with the first system I received, but I had a replacement in my hands a few days later at no additional cost. I was quite impressed with the level of service I received and highly recommend this company.

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Manufacturer Response:
Hi, Thank you very much for supporting ABS, we appreciate you taking the time to provide your feedback. If you have any suggestions or concerns please write us as well! We strive to make our products better. If you have any questions about your product please feel free to contact customercare@abs.com or call us at (800)685-3471. We will be glad to answer all your questions in a timely manner. Thank you again, ABS Customer Support