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Dennis B.

Dennis B.

Joined on 05/18/04

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Product Reviews
product reviews
  • 3
Most Favorable Review

Overall a Nice Enclosure...Best of All...Customer Service...A Rare Treat!

Nippon Labs NL-ST0024B 2.5" Black SATA I/II USB 3.0 2.5" Enclosure USB3.0 to SATA
Nippon Labs NL-ST0024B 2.5" Black SATA I/II USB 3.0 2.5" Enclosure USB3.0 to SATA

Pros: Nice build quality, the aluminum housing helps dissipate heat. I appreciate the inclusion of the screw driver for assembly. I rarely write reviews, but chose to make an exception because of my experience with Nippon Labs. The unit failed after 4 months (See Cons). I called customer service and was asked to provide proof of purchase and a description of the failure. My documentation was reviewed in one day and my replacement with tracking information was shipped the following day. Thanks for setting a high standard of customer service :)

Cons: After 4 months, every computer I plugged this unit into reported an over-current condition on the USB port. I removed the hard drive and it tested good and all of my data was intact. I considered giving 5 eggs because of the excellent customer service I experienced. But in the end, I withheld 1 egg because the unit failed. It can happen to the best, but what matters most is what happens next. The customer support staff at Nippon Labs treated me as a valued customer. That's as good as it gets!

Most Critical Review

Good Product, Poor Support

XIGMATEK LOKI SD963 92mm HYPRO Bearing CPU Cooler bracket included dual fan push pull compatible LGA1150 Haswell Compatible
XIGMATEK LOKI SD963 92mm HYPRO Bearing CPU Cooler bracket included dual fan push pull compatible LGA1150 Haswell Compatible

Pros: Good quality (see cons comment) and price. Quiet with PWM fan control.

Cons: Unit has defective part in mounting kit which renders the unit useless. I have emailed support and have received no response. This is disappointing. It makes me wonder about the company's business ethics.

Overall Review: I will decide whether or not to purchase products from this manufacturer in the future based on their customer support. I will update this review if I am contacted by customer support and they resolve the defective part issue.

ZyXEL X-550 Xtreme MIMO Wireless Broadband Router IEEE 802.3/3u, IEEE 802.11b/g
ZyXEL X-550 Xtreme MIMO Wireless Broadband Router IEEE 802.3/3u, IEEE 802.11b/g

Pros: Good product, Excellent service.

Cons: None

Overall Review: Unit failed after 11 months of reliable, continuous service. I called tech support and they immediately informed me of a known issue with the external power supply pack. They shipped the replacement 2nd day and then called me!!! to make sure the part resolved the problem. This is a standard of service that is hard to beat!

11/26/2007