What is the GPU and what type of output?

The GPU is Intel HD Graphics 4600 and it has an integrated video interface.

Is it upgradeable to Windows 11?

I don't believe so. This is a 4th gen processor, and the minimum is an 8th gen processor. Microsoft maintains a list of supported processors (and I can't provide that link here).

Can I add an internal HDD?

The Dell OptiPlex 7020 does not mention support for adding an internal HDD. It currently comes with a 500 GB SSD and no HDD.

are they usb ports 2.0x or 3.0x or a combination of both?

Some of both. The front ports have 2 USB 3.0 SuperSpeed (5 Gbit/s) and 2 USB 2.0. The rear I/O has 2 USB 3.0 ports and 4 USB 2.0 ports.

can you hook up dual monitors?

I have the same question and would like to see an improved description of video output. If we could trust the accuracy of the pictures, there appears to be two display ports on the back panel.

GIGABYTE 27" QHD 2K 1440P 180hz IPS with AMD FreeSync Premium 1ms HDR ready Gaming Computer Monitor GS27QA

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Main image of Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

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Alt view image 3 of 9 - Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

Alt view image 4 of 9 - Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

Alt view image 5 of 9 - Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

Alt view image 6 of 9 - Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

Alt view image 7 of 9 - Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

Alt view image 8 of 9 - Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

Alt view image 9 of 9 - Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

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Dell OptiPlex 7020, Small Form Factor, Intel Core i7-4770 @ 3.40 GHz, 16GB DDR3, NEW 500GB SSD, DVD-RW, Wi-Fi, USB to HDMI Adapter, NEW Keyboard + Mouse, Microsoft Windows 10 Pro 64-bit

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Dell OptiPlex 7020
SFF
Intel Core i7-4770 @ 3.40 GHz
16GB DDR3
NEW 500GB SSD
Microsoft Windows 10 Pro 64-bit
No Screen

Overview

Specs

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Model
Brand	DELL
Series	OptiPlex
Model	OptiPlex 7020

Quick Info
Type	Business Desktops & Workstations
Form Factor	Slim/Small Form Factor
Color	Black/Silver
Processor	Intel Core i7-4770 @ 3.90 GHz (4th generation)
Processor Main Features	64 bit Quad-Core Processor
Memory	16 GB DDR3
Storage	NEW 500GB SSD
Optical Drive	16X DVD±RW Drive
Graphics	Intel HD Graphics 4600
Audio	Sound card - Integrated
Ethernet	Gigabit Ethernet
Wireless Card	New USB Wi-Fi Adapter
Monitor	Monitor not included
Keyboard	New USB Keyboard
Mouse	New USB Mouse
Operating System	Windows 10 Pro

CPU
CPU Type	Intel Core i7 4th Gen
Max Supported Qty	16GB
CPU Name	Intel Core i7-4770
CPU Socket Type	LGA 1150
CPU Main Features	64 bit Quad-Core Processor

Graphics
GPU/VGA Type	Intel HD Graphics 4600
Graphics Interface	Integrated video

Memory
Memory Capacity	16GB DDR3
Memory Slot (Total)	2
Maximum Memory Supported	16GB

Storage
SSD	500GB
HDD	No

Optical Drive
Optical Drive Type	DVD±RW

Display
Screen Size	No Screen
Touchscreen	No
Display Feature	No Screen

Keyboard
Keyboard Type	USB Keyboard

Mouse
Mouse Type	USB Mouse

Dimensions & Weight
Dimensions (H x W x D)	11.40" x 3.70" x 12.30"
Weight	13.20lb

Packaging
Package Contents	New Mouse and Keyboard, New Power Cord

Additional Information
First Listed on Newegg	November 04, 2020

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