Question 1

What company is handling the refurbishing process?

Accepted Answer

If the item number begins with J001 then it's Joy Systems.  They usually offer good service and warranty with their refurbished machines.  I usually look for them when I purchase refurb.

Question 2

what is the size of the tower?

Accepted Answer

15.5" tall.
14" wide

You can either have the unit standing up like a tower or lay the unit on it's side as a desktop. Since the unit is a slim line model it does not take up much room on my desk.
The PC performs well and I haven't had any issues with this machine. I would recommend this PC for new to intermediate users.

Question 3

Does this come with the Win 7 install disk?

Accepted Answer

It did not come with a Win 7 disc install. Windows 7 is installed on the system and once connected to the internet it will install on the updates.

Question 4

Does this machine have an HDMI port?

Accepted Answer

The two ports you see on the back are not HDMI one is a ESATA port and the other is called a DisplayPort  Connetor. You can Google these two type of connectors for more info on how they are used

Question 5

Is the OS pre-installed?

Accepted Answer

No...but it comes with the CD and the code is on the outside of the computer to the Windows 7 operating systems CD. I had to look around to find it.

Question 6

picture shows a small form factor but the specs state that it is a tower... what size is it?

Accepted Answer

It is a desktop but can stand and be a tower.  I have three.  Two lay flat and one stands like a tower.   all work well.

Question 7

I need a machine that can fit a full-height PCI card (4.2 inches tall).  When Dell released this computer, they advertised it as including a riser that allows full-height PCI cards, rather that just low-profile cards.  Does this refurbished product still include the riser?

Accepted Answer

There is no riser installed in the PC. I do not think one come in the packaging.

Question 8

crazy question, Is this computer wifi compatible?

Accepted Answer

It does not have built in Wi-Fi capabilities. You would need to purchase a Wi-Fi adapter to plug in to the USB port.

Question 9

Sff or desktop?    Sff is 12.4 x 3.6 x 13.4.

Is product key valid for w7p32 as well?

Accepted Answer

This unit lays down, it is not a "tower" that pic in the ad is misleading. makes my desk less cluttered, I set my printer fight on top of it.
This unit works perfect, everything is easy to use
I like 7 pro
and the big hard drive, there is a learning curve to 7 pro but all the stuff is there.
If yours works as good as mine, you will like it.

Question 10

can I add more memory after purchasing this unit ?

Accepted Answer

I'm sure you can, but I am not a qualified I.T. person. May want to call someone who upgrades computers.

Questions & Answers