Question 1

Does this come with charger and dock station?

Accepted Answer

Hello Rambabu,

Thank you for reaching out to us. We sincerely apologize for any confusion regarding what is included with your purchase—we completely understand how important it is to have clarity on the accessories and components. Please rest assured that we are here to support you and provide the details you need.

Your product does come with a charger; however, it does not include a docking station. Along with the machine, you will receive the Fluffy Optic cleaner head, the Digital Motorbar cleaner head (colors may vary), the Hair screw tool, the Combination tool, the Mini soft dusting brush, the Mattress tool, the Stubborn dirt brush, the Crevice tool, and the Flexi crevice tool.

We truly value your trust in Dyson and are committed to ensuring your satisfaction. If you have any further questions or need additional support, please don’t hesitate to contact us—we are always happy to help.

Kind regards,

Question 2

Does this Dyson V15 Detect Total Clean Extra | Yellow/Nickel model's battery remove for charging?

Accepted Answer

Hello Jim,

Thank you for contacting us regarding the Dyson V15 Detect Total Clean Extra (Yellow/Nickel). We are delighted to hear of your interest in this outstanding machine and are pleased to assist with your enquiry.

We are happy to confirm that this model is equipped with a removable click-in battery. The battery can be easily detached from the vacuum by pressing the red release button, offering added convenience and flexibility. This allows you to charge the battery either while it is attached to the machine or separately when removed, making it easier to fit charging around your daily routine.

The Dyson V15 Detect Total Clean Extra is one of Dyson's most advanced cordless vacuum cleaners, combining powerful suction with intelligent technology to help deliver an exceptional cleaning experience throughout your home. The removable battery is just one of the many thoughtful features designed to provide greater ease of use and versatility.

We hope this information helps with your decision. We are confident that the Dyson V15 Detect Total Clean Extra will impress with both its performance and convenience. Should you have any further questions about this model or any other Dyson products, please do not hesitate to contact us. We would be delighted to assist. 
 
Thank you for choosing Dyson

Warm regards,

Question 3

Do refurbished units come with a new battery as part of the refurbish process?

Accepted Answer

Hello Gordon,

We hope you are having a great day. Thank you for reaching out to us with your question about whether refurbished Dyson machines come with new or old batteries. Our team is always happy to support you and make sure you have confidence in your purchase.

To clarify, refurbished Dyson units do not always come with a brand-new battery. During the refurbishment process, each machine is thoroughly tested and cleaned, and any worn or faulty parts are replaced, including the battery if it does not meet Dyson’s performance standards. If the existing battery is in good condition and passes all required checks, it may be reused. If it does not meet our standards, it will be replaced with a new or equivalent quality battery. If you experience any issues with parts on your machine after receiving it, we will assist you with troubleshooting and will replace parts if needed once troubleshooting is complete.

We hope this answers your question. If you need any more information or have any other concerns, please do not hesitate to contact us. We are always here to help. Thank you for being a valued member of the Dyson family.

With warm regards,

Questions & Answers