keyboard not working out of the box any ideas? Rebooted, reinstalled drivers, nothing.. Thx

Probably ribbon cable not in it's motherboard connector properly. Easy fix if you are at all handy. Take care with connector, some of them fragile, with care should be fast easy fix.

Is the system and/or RAM memory upgradeable?

Yes, the RAM is upgradable to 64gb, two slots total.

Questions & Answers: GIGABYTE AERO 17 HDR XD - 17.3" UHD 4K IPS Anti-Glare, Intel Core i7 11th Gen 11800H, NVIDIA GeForce RTX 3070, 8GB GDDR6, 16GB RAM, 1TB SSD, Win10 Pro, Creator Laptop (AERO 17 HDR XD-73US524SP)

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GIGABYTE AERO 17 HDR XD - 17.3" UHD 4K IPS Anti-Glare, Intel Core i7 11th Gen 11800H, NVIDIA GeForce RTX 3070, 8GB GDDR6, 16GB RAM, 1TB SSD, Win10 Pro, Creator Laptop (AERO 17 HDR XD-73US524SP)

NVIDIA GeForce RTX 3070 Laptop GPU 8 GB GDDR6
Boost Clock 1290 MHz & Max Graphics Power of 105W
NVIDIA DLSS for groundbreaking AI rendering
Render quicker, broadcast clearer, and edit videos better with NVIDIA GPUs in Studio laptops and desktops.
11th Gen Intel Core i7-11800H (2.3GHz-4.6GHz)
16GB Memory (64GB Max), 1TB SSD
17.3" Thin Bezel UHD 4K 3840 x 2160
IPS Anti-glare Display LCD (VESA DisplayHDR 400, 100% Adobe RGB)
X-Rite Certified, per unit factory calibrated & Pantone Validated Color Accuracy
9 I/O ports including Thunderbolt 4 (Type-C) and UHS-II SD Card Reader
Windforce Infinity Next-gen Cooling for Laptop
15.60 (W) x 10.60 (D) x 0.85 (H) inch, 99Wh Battery, 5.50 lbs.
*The Windows 11 upgrade will be delivered to qualifying devices late 2021 into 2022. Timing varies by device. Certain features require additional hardware (see aka.ms/windows11-spec)

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