Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

IPASON Computer is mainly engaged in high-performance customized computers, all-in-one computers, notebook computers, and related peripherals.

As the country's first high-tech enterprise in the high-performance customized computer industry, Ipason has always attached importance to product quality and core technology research and development and has obtained more than 100 patented technologies. Self-developed high-performance customized computers are even more popular among young consumers. In 2019, the comprehensive revenue of Ipason Computers increased by 3.516 billion RMB, and it is estimated that the comprehensive revenue will reach 10 billion RMB in 2023.

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Returns Policy
19 Ratings (5% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

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Jason C.
Ordered on 1/22/2021
Very Poor
2/25/2021 6:14:48 AM

I ordered a computer on 01/22/2021, and was told 7-28 days for delivery. it is 02/25/2021 and I have not received the product. The tracking system has given multiple days for delivery and then never shows up, then it removed the delivery day and says your package is delayed but it it on its way...No response as of the time of this post from the seller.

  • No
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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
David G.
Ordered on 1/19/2021
Horrible
2/24/2021 5:32:46 AM

I ordered this on February 19, 2021 and I still haven’t received it. No I wouldn’t recommend this website. This was a birthday gift that he hasn’t been able to use because it’s still not here.

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Dennis H.
Ordered on 1/19/2021
2/24/2021 3:25:30 AM

not recieved os of 02/23/21

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 2/18/2021
Trash
2/22/2021 8:56:16 PM

Item was delivered to somewhere in China when my delivery address is in America. No response from the company. Don’t buy from it.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 1/19/2021
DO NOT PURCHASE ANYTHING FROM THIS COMPANY
2/18/2021 1:50:37 PM

I made the mistake of buying this without reading reviews of the company. At this point it has been a month since I ordered this computer and I still haven’t received it. Neither Newegg nor the seller has been able to refund me or tell me when the computer will arrive. You would be better off burning your money than buying anything from this company at least then it would keep you warm for a few minutes, which is more than mine is doing for me now.

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2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 1/16/2021
Refund request
2/12/2021 4:36:14 PM

Hi there This order showed up missing the two bottom fans in the case, a big dent in the top of the case, and the video card is not the same as the one in the picture when I purchased it. Everything is in Chinese, and the parts look like knock offs.

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  • Didn't contact
3 out of 3 people found this review helpful. Did you? 
Carlea W.
Ordered on 1/16/2021
Please spend your money somewhere else!!
2/8/2021 6:38:32 AM

Honestly, I tried to ignore all of the bad reviews and give Newegg a chance, but I’m extremely disappointed. I ordered a computer on January 16, it shipped January 21 and I have YET to receive the product. There has been NO update on my order since the 21st and I have been trying to cancel it and get a refund, but they refuse! I’m at a loss considering I’ve spent so much money and still have not gotten my computer. I understand that it is coming from a different country and it is possible COVID is slowing it down a bit, but this tracking website has told me it should’ve been here already twice and now it says it won’t be here for another three weeks! This is ridiculous and I absolutely DO NOT recommend this seller.

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5 out of 5 people found this review helpful. Did you? 
Thy L.
Ordered on 1/13/2021
The item has not arrived.
2/6/2021 5:50:45 PM

I WOULD NOT recommend this seller, my order was placed a month ago, and the item has not arrived. The shipment does not have any update since the item was accept and departure from china. I requested to cancel right away when I realized that it will take so long, but they did not accept. They put me in wait for weeks without any estimated delivery date. I am claiming a file because I don't want to wait any longer. I am no longer need the item also. If you have weeks/month for waiting the item arrival, order it. If not, go find another seller.

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4 out of 4 people found this review helpful. Did you? 
Mikey P.
Ordered on 1/2/2021
It stinks
2/5/2021 12:54:41 PM

We ordered a computer and immediately tried to cancel when we saw how long it was going to take to arrive. Our request to cancel was denied. We ordered it as a gift for our grandson and it arrived too late and his Dad had already found him one so we requested a return when it arrived and our request was denied several times. We had to dispute the charge with our credit card in order to get them to allow us to return it. This was after arguing with them for a month. Finally Newegg is working with us on a return, but not Ipason. We weould definitely NOT order from Ipason ever again!

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6 out of 7 people found this review helpful. Did you? 
Joshua r.
Ordered on 1/4/2021
I don’t not like this item
2/5/2021 12:06:55 AM

This pc is horrible and dosent work like described

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4 out of 4 people found this review helpful. Did you? 
Hunt W.
Ordered on 1/4/2021
Software was not installed oroperly
2/3/2021 6:33:43 PM

Would not recommend. Software came without appropriate codes. Customer service was slow and ineffective. I ended up paying someone else to fix the problem.

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6 out of 6 people found this review helpful. Did you? 
STEPHEN D.
Ordered on 1/3/2021
SCAM
2/3/2021 9:54:24 AM

The item was defective and we believe this is a scam seller. The machine would never boot to windows properly. Purchased for my 11 year old son who sunk all of his Christmas & birthday money into the purchase. IMO Newegg should do a better job vetting the sellers on their marketplace. This was our fist and last purchase through Newegg.

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6 out of 6 people found this review helpful. Did you? 
bret m.
Ordered on 1/5/2021
2/2/2021 4:32:43 AM

My son saved his money and ordered a gaming computer. The package was shipped from China in a timely manner. When it arrived in the US on Jan. 15, we thought it would arrive at our house in a week. On the 19th it was still in L. A. After that date, there was no tracking for the order. We called Newegg, USPS, only to be told what we could see online. It showed up for delivery on Feb. 1st and the package had holes in it, dented, scratched, etc. We were worried it wouldn't work and we were correct. The computer wouldn't even turn on. We are in the process of returning it for a refund.

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5 out of 5 people found this review helpful. Did you? 
David H.
Ordered on 1/5/2021
Never again
2/2/2021 2:11:33 AM

I've herd many good things about neweeg But this gas been a horrable experience the product was mislabeled Total Bait and switch the seller will not fix, despite many other emails with seller I still do not have a windows key so I cant use half my programs. Newegg support just keeps sending me to the seller despite the seller being coverd by newegg so I'll never be shoping here again about the worst experience I could have short of actuly being robbed

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4 out of 4 people found this review helpful. Did you? 
Timothy F.
Ordered on 12/29/2020
Moderately Positive
1/29/2021 10:55:23 AM

Would have liked a more detailed system and hardware listing, but otherwise as described, and expected. Thank you

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1 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 1/11/2021
HORRIBLE DO NOT BUY
1/17/2021 2:38:43 PM

It’s a whole scam, they don’t pay attention to any information that you give and mine got sent to a complete random adress in China when I live in Florida. Now I have to wait 2 weeks to get my money back and I don’t know if I’m going to get everything back. And the best part is this happened in the middle of a pandemic, thank new egg for there terrible policy and allowing this to happen. Customer service was no help.

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12 out of 15 people found this review helpful. Did you? 
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