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Since 2007 HIDevolution has specialized in building high end customized laptop and desktop systems for gamers, engineers, graphic designers, scientists, and anyone with the need for a powerful and mobile computing solution. Our staff will work with you to build the perfect computer for your requirements and budget. We carry the latest brands and the highest quality components from Asus, MSI, EVOC (Clevo), Acer, Alienware, Gigabyte, Razer, Aorus, and more.
Why HIDevolution?
The Best Performance Upgrades for Gamers and Professionals
Authorized Build to Order Dealer for Several Brands
Staff of Technology Enthusiasts who Share Your Passion
Lifetime Tech Support You can Count On
FAQ:
Q: What is the status of my order? When will I receive my order?
A: We usually fulfill orders within 2 working days, then transit time will depend on the shipping method. Your estimated delivery date will be provided to you at checkout at time of shipping method selection. Please contact us if you have any questions about our lead times.
Q: What is your return policy?
A: We accept returns within 30 calendar days from the order delivery date. The item, accessories and packaging must be returned in new condition. Unless DOA, a 15% restocking fee will apply for non-damaged item returns.
Q: How do I request a return of my order?
A: If you are dissatisfied with your product in any way, we accept returns within 30 days of the order delivery date. You may request a return from your orders dashboard. If you have decided that the product is not right for you and you are needing something different, please contact us so that one of our sales advisers can help you select the right computer for your needs. If you are experiencing a technical issue with your computer, please give our technical support staff a chance to troubleshoot and resolve your issue.
Q: Why is there a lead time for laptop orders?
A: Most laptops we sell on Newegg are customized to the listed specifications (RAM, SSD, thermal interface material) and will require 1-2 business days to build to spec and QC.
Q: Is signature required at time of delivery? Can my order be rerouted to a pickup location i.e. UPS Store if I am not home for delivery?
A: Yes, the delivery company will require someone to be home to sign for the package if it is valued at $500 or more. If nobody will be available to sign for the package please contact us for alternate arrangements. After 3 delivery attempts, the package will be returned back to us for a refund per our return policy.
Q: How do I get technical support and warranty service?
A: As an authorized build to order dealer for several brands, HIDevolution proudly offers technical support and warranty service for the products we sell and customize. If you are experiencing issues with your computer, please contact us for support and troubleshooting. We advise NOT to contact the manufacturer first. To get technical support and/or warranty service, please email support@hidevolution.com, or call us at +1-562-485-6541 ext 3, Mon-Fri between 7 AM - 2 PM Pacific time.
Q: Are the parts installed by HIDevolution covered by the manufacturer or HIDevolution?
A: HIDevolution covers warranty on parts installed by HIDevolution. Any upgraded or changed components installed by HIDevolution will match the manufacturer's warranty period. Any upgraded or changed components installed by HIDevolution will NOT void the manufacturer's warranty. However, claims for parts installed by HIDevolution must be claimed from HIDevolution. Faults that have been determined to be caused by a manufacturer installed core component, such as but not limited to the VGA card, motherboard, original CPU, speakers, hinges, original display panel, etc, may still be claimed under the manufacturer's warranty through the manufacturer without HIDevolution acting as the intermediary party. We recommend you contact us for initial support and warranty service!
Why HIDevolution?
The Best Performance Upgrades for Gamers and Professionals
Authorized Build to Order Dealer for Several Brands
Staff of Technology Enthusiasts who Share Your Passion
Lifetime Tech Support You can Count On
FAQ:
Q: What is the status of my order? When will I receive my order?
A: We usually fulfill orders within 2 working days, then transit time will depend on the shipping method. Your estimated delivery date will be provided to you at checkout at time of shipping method selection. Please contact us if you have any questions about our lead times.
Q: What is your return policy?
A: We accept returns within 30 calendar days from the order delivery date. The item, accessories and packaging must be returned in new condition. Unless DOA, a 15% restocking fee will apply for non-damaged item returns.
Q: How do I request a return of my order?
A: If you are dissatisfied with your product in any way, we accept returns within 30 days of the order delivery date. You may request a return from your orders dashboard. If you have decided that the product is not right for you and you are needing something different, please contact us so that one of our sales advisers can help you select the right computer for your needs. If you are experiencing a technical issue with your computer, please give our technical support staff a chance to troubleshoot and resolve your issue.
Q: Why is there a lead time for laptop orders?
A: Most laptops we sell on Newegg are customized to the listed specifications (RAM, SSD, thermal interface material) and will require 1-2 business days to build to spec and QC.
Q: Is signature required at time of delivery? Can my order be rerouted to a pickup location i.e. UPS Store if I am not home for delivery?
A: Yes, the delivery company will require someone to be home to sign for the package if it is valued at $500 or more. If nobody will be available to sign for the package please contact us for alternate arrangements. After 3 delivery attempts, the package will be returned back to us for a refund per our return policy.
Q: How do I get technical support and warranty service?
A: As an authorized build to order dealer for several brands, HIDevolution proudly offers technical support and warranty service for the products we sell and customize. If you are experiencing issues with your computer, please contact us for support and troubleshooting. We advise NOT to contact the manufacturer first. To get technical support and/or warranty service, please email support@hidevolution.com, or call us at +1-562-485-6541 ext 3, Mon-Fri between 7 AM - 2 PM Pacific time.
Q: Are the parts installed by HIDevolution covered by the manufacturer or HIDevolution?
A: HIDevolution covers warranty on parts installed by HIDevolution. Any upgraded or changed components installed by HIDevolution will match the manufacturer's warranty period. Any upgraded or changed components installed by HIDevolution will NOT void the manufacturer's warranty. However, claims for parts installed by HIDevolution must be claimed from HIDevolution. Faults that have been determined to be caused by a manufacturer installed core component, such as but not limited to the VGA card, motherboard, original CPU, speakers, hinges, original display panel, etc, may still be claimed under the manufacturer's warranty through the manufacturer without HIDevolution acting as the intermediary party. We recommend you contact us for initial support and warranty service!
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