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Live, expert answers by chat—and phonePick up the phone and get free personalized answers from a CPA, EA, or tax attorney about any questions you may have. Get expert help/Live Tax Advice: Live tax advice service is free and available year round by phone or live chat for questions on 2012 U.S. Federal and State tax returns. Restrictions apply. Free Edition customers only receive live chat; Business Edition customers only receive phone. Service, experience levels, hours of operation, and availability vary and are subject to change without notice. Tax Attorneys are not providing legal advice, and are authorized under IRS Circ 230 to provide tax assistance and tax advice.