| Note1 | If a system update prompt appears, select “Later.” VRR is not currently supported; disable it in TV Mode Settings before using the dock. |
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| Note2 | For Switch TV mode, a 65W or higher charger is required to enable HDMI display. |
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| Note3 | Video output on Switch is limited to 4K@60Hz, and charging speed is limited to 30W due to official console specifications. Charger and charging cable are not included. |
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| Note4 | Please use a USB C to USB C PD charging cable. ( USB A to USB C cables may not provide sufficient power, which can prevent the device from charging or disable video output ) |
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| *No Signal / Black Screen Fix | 1.Check all connections. Make sure the hub is firmly connected to the dock, the console is fully inserted, and the charger is securely connected to the dock’s PD port. 2.Try a different HDMI cable and port. Switch to another HDMI port on your TV or monitor, and confirm the correct input source is selected. If possible, test with an HDMI 2.0 or HDMI 2.1 cable. |
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| *No Signal / Black Screen Fix | 3.Lower the display settings. Set the output resolution to 1080p at 60Hz, then test again. 4.Power cycle the setup. Disconnect the console, HDMI cable, and power adapter from the dock, wait a few seconds, then reconnect and try again. |
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| *Intermittent Audio Issues Fix | 1.Turn off HDR first, then test again to see whether the audio returns to normal. 2.Try a different HDMI cable or HDMI port to rule out cable or port-related issues. 3.Lower the resolution or refresh rate, then check whether the issue improves. 4.Turn off HDMI Deep Color. Disable “HDMI Ultra HD Deep Color” or “HDMI Deep Color” for the HDMI port connected to the dock, then test again. |
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| *Not Charging Troubleshooting | 1.Check all ports and connectors. Make sure the USB-C and PD charging ports are clean and free of dust or debris. 2.Confirm the connection is secure. Ensure the dock is properly aligned with the console and fully inserted. 3.Try a different charger. Use a compatible charger with sufficient power and connect it to the dock’s USB-C PD port. 4.Test the charger directly. Connect the charger directly to your console to see whether it charges normally. |
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