I see “3-in-1” in the product page, but my package says “2-in-1.” Did I receive the correct version?
You've received the correct upgraded 3-in-1 version. We're currently in a packaging transition, so some boxes may still show "2-in-1," but the product inside is the fully upgraded 3-in-1. Please feel free to use it!
I just received the product. Very little water comes out and it's extremely loud. What should I do?
Hello, thanks for your purchase. The "low flow & loud noise" issue is usually due to improper tank installation. Please reinstall the water tank and press firmly until the pin clicks in, then restart. If the problem persists, please tell us.
I just received the product, and the magnetic tank isn't secure—it comes loose with a light touch. Why?
Hello, thanks for purchasing. The weak magnetic connection you're noticing usually means the tank isn't seated properly. Remove it, press down firmly until the magnet clicks into place, then restart. If it's still not working, just let us know.
I’m confused about how to switch between modes, especially the “spot spray mode.” How to use this mode?
We offer 3 brushing modes and 4 flossing modes. Simply press the corresponding button to switch between modes, while press and hold the power button to switch to the Spot Spray mode (the indicator blinks 3 times).
Does this include an external water hose? I'd like to use a cup directly for flossing and want to know if it's supported
Yes, the package includes an external water hose. This allows you to use a regular cup for water flossing whenever you prefer.
MarchPower reinvents daily brushing through smart technology. We build an intelligent oral ecosystem, not just toothbrushes. Our brushes monitor your brushing in real time, guiding you toward better habits. Designed for complete oral wellness, we clean effectively while protecting gums. Every session becomes a step toward a healthier, more confident smile.
MarchPower reinvents daily brushing through smart technology. We build an intelligent oral ecosystem, not just toothbrushes. Our brushes monitor your brushing in real time, guiding you toward better habits. Designed for complete oral wellness, we clean effectively while protecting gums. Every session becomes a step toward a healthier, more confident smile.
I see “3-in-1” in the product page, but my package says “2-in-1.” Did I receive the correct version?
You've received the correct upgraded 3-in-1 version. We're currently in a packaging transition, so some boxes may still show "2-in-1," but the product inside is the fully upgraded 3-in-1. Please feel free to use it!
I just received the product. Very little water comes out and it's extremely loud. What should I do?
Hello, thanks for your purchase. The "low flow & loud noise" issue is usually due to improper tank installation. Please reinstall the water tank and press firmly until the pin clicks in, then restart. If the problem persists, please tell us.
I just received the product, and the magnetic tank isn't secure—it comes loose with a light touch. Why?
Hello, thanks for purchasing. The weak magnetic connection you're noticing usually means the tank isn't seated properly. Remove it, press down firmly until the magnet clicks into place, then restart. If it's still not working, just let us know.
I’m confused about how to switch between modes, especially the “spot spray mode.” How to use this mode?
We offer 3 brushing modes and 4 flossing modes. Simply press the corresponding button to switch between modes, while press and hold the power button to switch to the Spot Spray mode (the indicator blinks 3 times).
Does this include an external water hose? I'd like to use a cup directly for flossing and want to know if it's supported
Yes, the package includes an external water hose. This allows you to use a regular cup for water flossing whenever you prefer.