Question 1

What is the Max RAM on this?

Accepted Answer

32 GB  it's under spec tab.

Question 2

Does this for sure have a  6GB graphics card?

Accepted Answer

Yes, with the 1060 it has 6gb of video memory.

Question 3

Is it true the hdmi port will only run 4k @ 30hz?  The 1060 should be able to do 60hz easy.

Accepted Answer

There are multiple version of HDMI ports. Each version has a limit of how much information it can process. In other words, no matter how fast the GPU is, the port is going to bottleneck the outputting performance. So yes, it is true.

Question 4

Does this laptop have integrated graphics as well as the GTX 1060?

Accepted Answer

Yes. It switches between UHD Graphics 630 and the 1060 depending if you're gaming or browsing the internet
 It is indicated by an LED on the power button. Red light for gpu, blue light for integrated graphics. When they switch can also be customized and configured entirely as well.

Question 5

Does this laptop come with Call of Duty - Black ops?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.

There does not appear to be any active promotions for Call of Duty with this laptop at this time.

Thank you, 
Newegg Support

Question 6

Is the backlit keyboard able to change colors?

Accepted Answer

From what I have read - The keyboard has attractive red backlighting that isn't taxing on the eyes in the dark. It's red-only; the backlighting color can't be changed.

Question 7

Headphone and Microphone jacks aren't working. Am I doing something wrong or is it a problem with the product?

Accepted Answer

Out of curiosity I just tested this. I've only had the computer for about 3 weeks and I used a usb audio interface so I never used the mic and headphone jack. My headphones worked the first time I plugged them into the laptop, then I removed them and replugged them back in and it continued to play from the speakers. The computer doesn't even recognize my headphones being plugged in. I tried uninstalling and reinstalling audio drivers, checking for changes in devices in device manager and those didn't work. I didn't try restarting the computer though, but realistically, you shouldn't have to reboot every time you plug and unplug headphones. This is super concerning and even though I don't use the audio jacks, I'd like a computer to at least have functioning hardware. Contact customer support and see what they can do for you. You might have to go through the dreaded return and repair. Good luck!

Question 8

What type of screen is it? IPS or TN?

Accepted Answer

It has a Anti-glare Full HD IPS-level Display.

Question 9

Anyone know what the Refresh rate is (Hz) on the screen?

Accepted Answer

60Hz.  If it didn't say 120 Hz or 144 Hz, then it's 60 Hz usually for most gaming laptops you see in the market.

Question 10

I want to upgrade M.2 SSD to 512 M.2 NVMe. Does this model support 500GB Samsung 970 EVO Plus NVMe M.2 SSD ?

Accepted Answer

Hello Mohammad Javed,

Thank you for contacting us in regards to your question.

Unfortunately MSI's website and spec sheet does not state if it'll be compatible with M.2 NVMe or not. I'd recommend getting in contact with MSI and confirm with them. This is their contact information.

Support Phone: 1-888-447-6564

Thank you and have a nice day! 
Newegg Support

Questions & Answers