Neretva is the global brand devoted to discover Creativity & Aesthetic for electrical kitchen appliances. Neretva advocates a healthy lifestyle and emphasizes industrial design.
Founded in 2008, Neretva mainly produces and household appliances such as bread maker, air fryer oven, coffee maker, and coffee grinder etc.
More questions from our customer, if you meet the same issue, please follow the below steps. Any problems, let us know.
Q1: WATER OR STEAM DO NOT COME OUT
A1: Espresso machines may encounter issues with water or steam not coming out due to air blockage, please follow the instructions below to operate the machine.
(1) Click the on/off button to switch on the machine. (2)Click the coffee button and let the water flow out of the brewing head for a while, after that, click the coffee button again. This step will help to expel air from the coffee line and will help to clean the brewing head. (3)Please rotate the Steam Dial to the MAX position and wait until the air is released and water starts to flow. Allow the water to flow for about 20 seconds, then turn off the Steam Dial. This step will help to discharge air and unwanted condensate from the steam pipes. (4)Press the Steam button, when the Steam button stop flashing, rotate the Steam Dial for the machine to operate normally.
Q2: TOO MUCH WATER WHEN BREW THE COFFE
A2: regarding the pressure, as it can be influenced by various factors, including: (1) The roast level of the coffee beans and the grind size. We recommend using medium to dark roast coffee beans, ground to a slightly coarser texture than flour. This helps ensure proper extraction. (2) The amount of coffee grounds used. We suggest the following measurements: Single shot: 9-10g (1 flat spoon) of coffee grounds. Double shot: 17-18g (2 flat spoons) of coffee grounds. (3) The tamping pressure. We suggest apply a pressure of around 13 kilograms of force. After tamping, the surface of the coffee should be approximately 1-2mm below the filter rim.
Q3: LOUD NOISE WHEN USE THE MILK PITCHER
A3: The correct method is to lower the milk pitcher so that the steam wand’s nozzle tip is slightly exposed above the milk surface, allowing air to enter the milk. This technique will prevent excessive noise while frothing.
Q4: WOULD LIKE A HOTTER CUP OF COFFEE
A4: (1)Place cups in the hot cup area before making coffee. (2)Before attaching the portafilter, let the brewing head run out of the water for a while. (3)Soak the portafilter in hot water, or attach the portafilter and let the water from the brewing head run.
Neretva is the global brand devoted to discover Creativity & Aesthetic for electrical kitchen appliances. Neretva advocates a healthy lifestyle and emphasizes industrial design.
Founded in 2008, Neretva mainly produces and household appliances such as bread maker, air fryer oven, coffee maker, and coffee grinder etc.
Strong Milk Steam Forther
Cup Warming Area
Removable Water Tank
Visible Temperature LCD Display
More questions from our customer, if you meet the same issue, please follow the below steps. Any problems, let us know.
Q1: WATER OR STEAM DO NOT COME OUT
A1: Espresso machines may encounter issues with water or steam not coming out due to air blockage, please follow the instructions below to operate the machine.
(1) Click the on/off button to switch on the machine. (2)Click the coffee button and let the water flow out of the brewing head for a while, after that, click the coffee button again. This step will help to expel air from the coffee line and will help to clean the brewing head. (3)Please rotate the Steam Dial to the MAX position and wait until the air is released and water starts to flow. Allow the water to flow for about 20 seconds, then turn off the Steam Dial. This step will help to discharge air and unwanted condensate from the steam pipes. (4)Press the Steam button, when the Steam button stop flashing, rotate the Steam Dial for the machine to operate normally.
Q2: TOO MUCH WATER WHEN BREW THE COFFE
A2: regarding the pressure, as it can be influenced by various factors, including: (1) The roast level of the coffee beans and the grind size. We recommend using medium to dark roast coffee beans, ground to a slightly coarser texture than flour. This helps ensure proper extraction. (2) The amount of coffee grounds used. We suggest the following measurements: Single shot: 9-10g (1 flat spoon) of coffee grounds. Double shot: 17-18g (2 flat spoons) of coffee grounds. (3) The tamping pressure. We suggest apply a pressure of around 13 kilograms of force. After tamping, the surface of the coffee should be approximately 1-2mm below the filter rim.
Q3: LOUD NOISE WHEN USE THE MILK PITCHER
A3: The correct method is to lower the milk pitcher so that the steam wand’s nozzle tip is slightly exposed above the milk surface, allowing air to enter the milk. This technique will prevent excessive noise while frothing.
Q4: WOULD LIKE A HOTTER CUP OF COFFEE
A4: (1)Place cups in the hot cup area before making coffee. (2)Before attaching the portafilter, let the brewing head run out of the water for a while. (3)Soak the portafilter in hot water, or attach the portafilter and let the water from the brewing head run.