The product arrived wet and unavailable.
Our products are well packaged, if you receive a wet product, it is most likely caused by 's shipping, please find for help.
The watch cannot be set to English language.
Press the watch right button > slide down to the bottom and find settings icon > find out the language icon > choose English and tap ”v“ to confirm.
Won't pair with Android phone/iOS phone/ App doesn’t work.
You can firstly simply re-upgrade the application to the latest version. If it still doesn't work, please contact our after-sales service, ready to help you solve the problem perfectly.
Used for a few days, the watch screen wouldn't turn on.
This is due to a bug in the watch that needs to be resolved with an OTA upgrade. The steps are as follows: Open HaloFit APP > Device > Device Settings > OTA Upgrade.
The product arrived wet and unavailable.
Our products are well packaged, if you receive a wet product, it is most likely caused by 's shipping, please find for help.
The watch cannot be set to English language.
Press the watch right button > slide down to the bottom and find settings icon > find out the language icon > choose English and tap ”v“ to confirm.
Won't pair with Android phone/iOS phone/ App doesn’t work.
You can firstly simply re-upgrade the application to the latest version. If it still doesn't work, please contact our after-sales service, ready to help you solve the problem perfectly.
Used for a few days, the watch screen wouldn't turn on.
This is due to a bug in the watch that needs to be resolved with an OTA upgrade. The steps are as follows: Open HaloFit APP > Device > Device Settings > OTA Upgrade.

































































