Why doesn't the tracker update its location in a timely manner, or why has it not updated for a long time?
This tracker works with both Apple Find My and Google Find My Device networks. It broadcasts a signal picked up by nearby compatible smartphones, which securely relay encrypted location data to the cloud.
How to rebind an already added tracker to another iPhone?
Method 1: If iPhone 1 and the tracker are nearby, use iPhone 1's Find My App to select "Remove Item". The tracker can then be paired with iPhone 2.
What is the "Find My" App? Can Android users use this pet tracker?
The Apple “Find My” is Apple’s official built-in app for locating compatible items and devices on iOS. For Android phones, this pet tracker works with the Google Find My Device (Find Hub) network instead.
Why can't I pair this pet tracker with my phone?
Fully remove battery insulation tab, or it won’t pair.
Enable Bluetooth; do NOT search in system settings.
Pair via official apps:
iPhone: Apple Find My (iOS14.5+)
Android: Google Find Hub/Find My Device (Android9+, updated Play Services)
Can this pet tracker deliver precise, real-time location updates?
pet tracker has no real-time GPS, using Apple Find My & Google Find Hub crowdsourced networks with anonymous relays.
Accuracy: 160-320 ft in populated areas; drops indoors, rural, or building/metal blocking.
For lost pets & items
Why doesn't the tracker update its location in a timely manner, or why has it not updated for a long time?
This tracker works with both Apple Find My and Google Find My Device networks. It broadcasts a signal picked up by nearby compatible smartphones, which securely relay encrypted location data to the cloud.
How to rebind an already added tracker to another iPhone?
Method 1: If iPhone 1 and the tracker are nearby, use iPhone 1's Find My App to select "Remove Item". The tracker can then be paired with iPhone 2.
What is the "Find My" App? Can Android users use this pet tracker?
The Apple “Find My” is Apple’s official built-in app for locating compatible items and devices on iOS. For Android phones, this pet tracker works with the Google Find My Device (Find Hub) network instead.
Why can't I pair this pet tracker with my phone?
Fully remove battery insulation tab, or it won’t pair.
Enable Bluetooth; do NOT search in system settings.
Pair via official apps:
iPhone: Apple Find My (iOS14.5+)
Android: Google Find Hub/Find My Device (Android9+, updated Play Services)
Can this pet tracker deliver precise, real-time location updates?
pet tracker has no real-time GPS, using Apple Find My & Google Find Hub crowdsourced networks with anonymous relays.
Accuracy: 160-320 ft in populated areas; drops indoors, rural, or building/metal blocking.
For lost pets & items