Note: 2.4GHz Wi-Fi Only- Connects to 2.4GHz Wi-Fi for a strong, reliable connection (not compatible with 5GHz).
Troubleshoot Wi-Fi connection issues
Try the following steps if you're having trouble connecting your camera to Wi-Fi:
- Make sure you’re connecting to a 2.4GHz Wi-Fi network (5GHz is not supported).
- Double-check that your Wi-Fi name (SSID) and password are entered correctly.
- Ensure the camera is within 33 feet (10 meters) of your Wi-Fi router.
- Turn on Bluetooth on your phone during setup (no need to manually pair via Bluetooth).
- If you changed your Wi-Fi password or the camera was disconnected: Press and hold the doorbell button until the camera resets. Re-add the camera to your app account and reconnect it to Wi-Fi.
FAQs
1. How many users can view the camera at the same time?
A: The primary (owner) account can share access with up to 8 other users. Up to 3 users can view the live video feed simultaneously, but only one user at a time can use the two-way audio intercom feature.
2. Do I need a subscription to view live video? Can I use an SD card instead of paying for cloud storage?
A: Yes you will need a subscription for live viewing. No, this camera does not support local SD card storage—video recordings are only saved if you subscribe to the cloud storage service.
3. What’s the range for human motion detection?
A: The human detection feature typically works within a range of 20 to 25 feet.
4. Does the doorbell camera support 5GHz Wi-Fi?
A: No, this device only supports 2.4GHz Wi-Fi. If your router supports both 2.4GHz and 5GHz bands, make sure they have separate network names (SSIDs) so you can connect to the correct one.
Note: 2.4GHz Wi-Fi Only- Connects to 2.4GHz Wi-Fi for a strong, reliable connection (not compatible with 5GHz).
Troubleshoot Wi-Fi connection issues
Try the following steps if you're having trouble connecting your camera to Wi-Fi:
- Make sure you’re connecting to a 2.4GHz Wi-Fi network (5GHz is not supported).
- Double-check that your Wi-Fi name (SSID) and password are entered correctly.
- Ensure the camera is within 33 feet (10 meters) of your Wi-Fi router.
- Turn on Bluetooth on your phone during setup (no need to manually pair via Bluetooth).
- If you changed your Wi-Fi password or the camera was disconnected: Press and hold the doorbell button until the camera resets. Re-add the camera to your app account and reconnect it to Wi-Fi.
FAQs
1. How many users can view the camera at the same time?
A: The primary (owner) account can share access with up to 8 other users. Up to 3 users can view the live video feed simultaneously, but only one user at a time can use the two-way audio intercom feature.
2. Do I need a subscription to view live video? Can I use an SD card instead of paying for cloud storage?
A: Yes you will need a subscription for live viewing. No, this camera does not support local SD card storage—video recordings are only saved if you subscribe to the cloud storage service.
3. What’s the range for human motion detection?
A: The human detection feature typically works within a range of 20 to 25 feet.
4. Does the doorbell camera support 5GHz Wi-Fi?
A: No, this device only supports 2.4GHz Wi-Fi. If your router supports both 2.4GHz and 5GHz bands, make sure they have separate network names (SSIDs) so you can connect to the correct one.