




Why Is The Diffuser Failing To Power On? Or Stop Working?
Confirm the power supply works. Ensure water tank has water below MAX line. Refill water when empty. Re-plug power cord if connection is loose.
Why Is There No Mist/Weak Mist/Weak Fragrance?
Add proper amount of water (do not exceed MAX line). Clean neutralization plate regularly. Use stronger essential oils/add more drops.
Does The Diffuser Come With Battery and Adapter? Doese The Diffuser Need To Connect To Power?
No, the diffuser only come with 1.2m USB to DC cable, user manual. No battery. Yes, need to connect to power.
Why Don't The Buttons Work?
Water entered circuit board when tipping over/adding water. Damaging the circuit board. Avoid pouring water into air outlet.
Why Does It Leak Water?
Never exceed MAX water line. The diffuser was tipped over. Make sure to keep it level. In cold weather, wipe condensation promptly.





Why Is The Diffuser Failing To Power On? Or Stop Working?
Confirm the power supply works. Ensure water tank has water below MAX line. Refill water when empty. Re-plug power cord if connection is loose.
Why Is There No Mist/Weak Mist/Weak Fragrance?
Add proper amount of water (do not exceed MAX line). Clean neutralization plate regularly. Use stronger essential oils/add more drops.
Does The Diffuser Come With Battery and Adapter? Doese The Diffuser Need To Connect To Power?
No, the diffuser only come with 1.2m USB to DC cable, user manual. No battery. Yes, need to connect to power.
Why Don't The Buttons Work?
Water entered circuit board when tipping over/adding water. Damaging the circuit board. Avoid pouring water into air outlet.
Why Does It Leak Water?
Never exceed MAX water line. The diffuser was tipped over. Make sure to keep it level. In cold weather, wipe condensation promptly.

























