



Why doesn't the pause mode shut off the water completely?
For internal pressure balance, the pause mode doesn’t fully cut off water flow. It maintains your preset temperature, saves water, and offers easy operation for greater convenience.
Why does it leak?
This may be caused by excessive Teflon tape wrapping. We recommend wrapping it 2-3 turns, or you can even omit the Teflon tape entirely—our product is equipped with a built-in gasket to prevent water leakage.
How can I contact you if I have product issues?
For product-related issues, please contact via Message Center or the email address provided in the product package. We will respond to you within 24 hours.



Why doesn't the pause mode shut off the water completely?
For internal pressure balance, the pause mode doesn’t fully cut off water flow. It maintains your preset temperature, saves water, and offers easy operation for greater convenience.
Why does it leak?
This may be caused by excessive Teflon tape wrapping. We recommend wrapping it 2-3 turns, or you can even omit the Teflon tape entirely—our product is equipped with a built-in gasket to prevent water leakage.
How can I contact you if I have product issues?
For product-related issues, please contact via Message Center or the email address provided in the product package. We will respond to you within 24 hours.






























