Why isn't the UV sanitizing light turning on after I close the holder?
If the UV light does not turn on after closing the lid, the holder may simply need to be recharged.
[OPEN THE LID] and charge the sanitizer for 1–3 hours until the indicator light stays solid green.
If the problem still isn't resolved, how can I contact you?
For Oday service: [CONTACT ON ]
Log in to your account > select “Your Orders” > locate the order ID > click “Contact Seller.”
[OR EMAIL]
After-sales email: support@odaycare,com, and we'll be happy to help.
Is the wall-mounted sanitizer easy to install and remove for charging?
Yes. The holder installs quickly with the included adhesive backing. When you need to charge it, simply gently lift it upward—it releases cleanly from the adhesive without any tools or force. Follow the manual for best results.
What cleaning modes are included? Can it be used on sensitive teeth?
Yes. The toothbrush features three brushing modes:
Sensitive Mode – Gentle cleaning for sensitive teeth and gums.
Clean Mode – Ideal for everyday plaque removal.
Whitening Mode – Provides a stronger cleaning experience to help remove surface stains.
How often should I replace the brush head?
Our brush heads are made with a plant-based material. For the best brushing performance and hygiene, we recommend replacing the brush head approximately every month, or sooner if the bristles show signs of wear.
Practical Environmentalist
Why isn't the UV sanitizing light turning on after I close the holder?
If the UV light does not turn on after closing the lid, the holder may simply need to be recharged.
[OPEN THE LID] and charge the sanitizer for 1–3 hours until the indicator light stays solid green.
If the problem still isn't resolved, how can I contact you?
For Oday service: [CONTACT ON ]
Log in to your account > select “Your Orders” > locate the order ID > click “Contact Seller.”
[OR EMAIL]
After-sales email: support@odaycare,com, and we'll be happy to help.
Is the wall-mounted sanitizer easy to install and remove for charging?
Yes. The holder installs quickly with the included adhesive backing. When you need to charge it, simply gently lift it upward—it releases cleanly from the adhesive without any tools or force. Follow the manual for best results.
What cleaning modes are included? Can it be used on sensitive teeth?
Yes. The toothbrush features three brushing modes:
Sensitive Mode – Gentle cleaning for sensitive teeth and gums.
Clean Mode – Ideal for everyday plaque removal.
Whitening Mode – Provides a stronger cleaning experience to help remove surface stains.
How often should I replace the brush head?
Our brush heads are made with a plant-based material. For the best brushing performance and hygiene, we recommend replacing the brush head approximately every month, or sooner if the bristles show signs of wear.